We are seeking an Account Manager-Retail to join our sales team. To apply, visit our Applicant Center here.
Company: Wild Republic
Reports To: Director-Retail Sales & Apparel
Employment Type: Full-time, Exempt
Location: Twinsburg, Ohio
The Account Manager-Retail works within the retail/national division of Wild Republic and is responsible for organic apparel sales. The Account Manager-Retail is a key player in aggressively expanding and executing the company's market share growth strategies in the specialty retail market, seasonal, and tourism accounts. This role is responsible for prospecting and bringing in new accounts, building strong partnerships with existing customers, identifying opportunities to expand our products into their business, and providing excellent customer service.
Essential Duties and Responsibilities:
Consultative salesMaintains a clear understanding of consultative sales, exploratory information-gathering techniques, conducting gap analysis and client project consultations.Customer ServiceEnsures overall client satisfaction by maintaining active knowledge of customer needs and communicating those needs to the appropriate departments.Interdepartmental CommunicationPartners with cross-functional departments and teams to ensure customer needs are met, issues are resolved promptly, and to contribute to overall success for the business.Account ManagementManages sales accounts in a manner that ensures that customer needs are understood and met.Business DevelopmentBuilds business by communicating with customers through phone calls, emails, and in-person sales calls.Customer Delivery OversightWorks with Customer Service department to ensure products are shipped in a timely manner to accounts.Customer GrowthDevelops a strong comprehension of how to assist our retailers in growth profitability while also advancing Wild Republic's reputation, positioning and growth.Customer Payment OversightWorks with the Credit Department to make sure that bills are paid in a timely manner.Customer RelationshipsLeads in planning and implementing sales to customers and fosters account relationships. Ensures overall customer satisfaction. Travels as needed to customers and showrooms to work with customers.Identify New BusinessProspects and brings in new accounts.Product Development InsightProvides input to product development for new product needs of customers.Product KnowledgeThorough knowledge of our products and our capabilities for developing custom products. Uses product knowledge to optimize sales with each customer. Understands the product market and uses this knowledge to increase personal credibility and product sales.Sales Plan ContributionsResponsible for driving achievement of the overall sales plan. Achieves targeted objectives for revenue and profitability consistent with annual business plan.SellingSells Toys, Plush, Jewelry & related products to assigned National and Mass channels (specialty toy, hobby, craft, gift, hospitals, museums, parks, zoos, garden centers, travel centers, grocery, drug store, big box, and/or mass, except those on the "do not call" list).UpsellingIdentifies and closes additional purchases of products by customers.Assist Other DepartmentsAssists other departments as needed and completes other duties as may be assigned to contribute to the efforts of the team
Skills and Abilities:
AccountabilityDemonstrates ownership of responsibilities necessary to achieve desired results and considers additional ways to help the company beyond assigned tasks.AdaptabilityAdapts to changes in the work environment. Changes approach or method to best fit the situation. Able to handle change, delays, and unexpected events. Shows initiative, good judgment and adaptability for quick and/or frequent changes within daily tasks to be executed.Attention to detailHigh attention to detail and accuracy.CommunicationStrong oral and written communication skills to handle customer issues and work with coworkers across the company at all levels.Computer SkillsAbility to navigate Microsoft office products (word, excel, powerpoint) and Nav 2015.Consultation SkillsAbility to provide effective consultation to customers in assigned channels/territories to drive sales. This includes product recommendations, retail pricing recommendations, and merchandising recommendations.Customer KnowledgeMaintains working knowledge of accounts that receive special pricing, ticketing, or other special requests.DependableRegular, on-time attendance, including overtime as necessary.FlexibilityAccepts and effectively adapts to change. Recognizes change is necessary, inevitable, and an opportunity to learn new things.Follow ThroughGood follow up skills and persistence to ensure customer receives desired product in a timely manner.InitiativeRecognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. Demonstrates this characteristic when it comes to generating new ideas or processes, capitalizing on new business opportunities, seeking out and taking on increasing responsibility or resolving problems as they occur. Uses sound judgment about when to take action and when to seek guidance or permission.IntegrityGains trust by demonstrating ethics and integrity in actions, maintaining confidentiality, and exercising appropriate discretion and judgment.Interpersonal SkillsStrong interpersonal and relationship skills to effectively work with both internal and external customers, including the ability to identify the needs of others and handle and manage challenging people effectively.MultitaskingAbility to effectively manage multiple competing priorities. Handles multiple assignments and priorities yet still fulfills all commitments. Able to handle high volume and multiple projects simultaneously while maintaining quality and attention to detail. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.NegotiationAbility to effectively negotiate prices and other needs to achieve company objectives.OrganizationAble to organize and plan tasks out according to the demands of the day.Persuasion SkillsEffective persuasion skills and solid communication skills with strong, goal-driven orientation.Policy KnowledgeUnderstands and follows company policies and procedures.Positive attitude.Maintains a positive attitude.Presentation SkillsExperience presenting in front of internal and external customers from a variety of levels within an organization. Ability to speak in front of large groups and explain new products and features, as well as engage audiences from a consulting perspective to understand their goals and requirements.PrioritizingDemonstrated ability to prioritize work appropriately and use time efficiently.Problem-SolvingAbility to problem solve and think outside the norm in some situations; in order to get the tasks at hand accomplished. Speaks clearly, calmly and persuasively in positive or negative situations.Product KnowledgeThorough knowledge of our products and our capabilities for developing custom products. Uses product knowledge to optimize sales with each customer. Understands the product market and uses this knowledge to increase personal credibility and product sales.Self StarterWorks well independently and with minimal supervision while demonstrating initiative.Selling SkillsDemonstrates strong selling and negotiation skills, including the ability to identify potential new customers and attract new business, identify customer needs, translate features to benefits, deliver effective demos, negotiate, and close sales.TeamworkBalances team and individual responsibilities and contributes to building a positive team spirit. Develops and maintains a strong working relationship with internal and external individuals and groups.Time ManagementPrioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.Toy KnowledgeKnowledge of current toy laws, safety testing and social audits.TravelWilling and able to travel 50% for in-person sales appointments and attending various trade shows.UpsellingIdentifies and closes additional purchases of products by customers.
Required Education / Experience / Specific Job-related Skills
Years of Experience:
1 to 3 years of sales experience in the industry.
BA/BS college degree or its equivalent is preferred.
- Travel for this position is up to 50% of the time.
- Must maintain confidentiality of all corporate, personnel, and research matters.
This position requires frequent sitting, standing and walking, frequent lifting and carrying of up to 10 pounds, and occasional lifting of up to 25 pounds. The physical demands may require lifting up to 50 pounds frequently during trade shows. The position also requires manual dexterity and normal or corrected vision to operate a computer in the course of work.
About the Company:
Everyday millions of children around the world are inspired to learn and play through Wild Republic. Founded in 1979 as the family-owned and operated K&M International, Inc., the Wild Republic brand has grown into an internationally-recognized company, distributing nature-inspired stuffed animals and toys throughout the world. Based in Twinsburg, Ohio, Wild Republic has operations globally in Asia, Europe, Africa and North America, with retail distribution in mass, grocery, drug and specialty retailers. And, with over four decades bringing innovative marketing and IT technology service solutions to the tourism channel, Wild Republic is the leading vendor partner with North America’s most prominent Zoos, Museums and Aquarium attractions.
This privately-owned company is committed to nature and conservation, producing the highest quality toys for children, and creating a world filled with compassion, responsibility and understanding. We are committed to serving our customers in a timely and productive manner, which requires that we all work together as a team. To achieve our goals, we are committed to building and maintaining an organization that aligns with our Core Values.
- Express Empathy and Humility toward Others
- Foster Relationships with Honest and Considerate Communications
- Honor Triple Bottom Line: People, Planet, and Profit
- Deliver Excellence with Customer Service
- Accept Responsibility and Authority
- Demonstrate Respect and Cooperation
Wild Republic is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us at email@example.com.
The preceding job description has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job and other duties and responsibilities may be assigned as determined necessary by management. This job listing is not intended to, and does not, construe either a contract of employment or an offer of such a contract. Offers of employment with Wild Republic are contingent upon successful completion of a pre-employment background check and drug/alcohol screening.