Position Title: KMIT Client Training Specialist
Reports To: KMIT Director - Business Development, Marketing & Business Strategy
Employment Type: Full-time, Exempt
Location: Twinsburg, Ohio
Shift: M-F, 8:30 AM to 5:00 PM
We are seeking a Client Training Specialist to join our KMIT Team.
KMIT Solutions is a software company under the umbrella of the K&M International Brand of Companies and a division of Wild Republic. We design and implement market leading software solutions in the areas of ticketing, point of sale and guest management for cultural and entertainment attractions in North America, Europe, Asia and the Caribbean.
The KMIT Client Training Specialist is a highly visible role within KMIT Solutions. This role requires a
creative, talented individual with experience in training to lead the creation, implementation, and management of education materials for system users. To be successful in this role, the individual should be highly organized and focused with engaging and energetic presentation skills and the ability to adapt to different business environments.
Specific responsibilities include: preparing curriculum for online client webinars and onsite training and serving as an internal and external product expert. The KMIT Client Training Specialist is responsible for measuring training success, recommending training program changes, developing training media, and emphasizing best practices.
Essential Duties and Responsibilities
- Consultative analysis
Utilizes exploratory information-gathering techniques to conduct gap analysis and client project consultations. Develops training agendas and materials focused on improving business practices and procedures for the client.
- Continous Improvement
Monitor effectiveness of training programs and continually adjust as needed.
- Customer Service
Ensures overall client satisfaction by maintaining active knowledge of customer needs and communicating those needs to the appropriate internal colleagues.
- Interdepartmental Communication
Partners with cross-functional departments and teams to ensure customer needs are met, issues are resolved promptly, and to contribute to overall success for the business.
- Software Product Knowledge
Develops in-depth understanding of product offerings and their applications, including knowledge of web and database technologies.
Creates training agendas and/or syllabi and training timelines for clients. Works closely with clients and internal team to understand and customize training agenda and content to meet client needs. Schedules, organizes, and coordinates all training sessions and required travel. Develops and delivers high-quality, live and recorded training sessions to new and existing clients, , including web-based product demonstrations, to familiarize clients with existing and new product features. Develops and conducts internal software training.
Willing to travel up to 60% (domestic & international)
- Assist Other Departments
Assists other departments as needed and completes other duties as may be assigned to contribute to the efforts of the team.
Skills & Abilities
Demonstrates ownership of responsibilities necessary to achieve desired results and considers additional ways to help the company beyond assigned tasks.
Adapts to changes in the work environment. Changes approach or method to best fit the situation. Able to handle change, delays, and unexpected events. Shows initiative, good judgment and adaptability for quick and/or frequent changes within daily tasks to be executed.
- Analytical Skills
Strong analytical abilities, including the ability to collect and research data, and effectively analyze data to make decisions, while also retaining the ability to be a creative thinker.
- Attention to detail
High attention to detail and accuracy.
- Business Acumen
Basic knowledge of accounting and technology terminology and practices to competently communicate with business professionals across industries.
Strong oral and written communication skills to handle customer issues and work with coworkers across the company at all levels.
- Computer Skills
Advanced abilities in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with desktop publishing software or Adobe Creative Suite is also desired.
Maintains confidentiality of all corporate, personnel, and research matters.
- Consultation Skills
Ability to provide effective consultation to customers in assigned channels/territories to drive sales. This includes product recommendations, retail pricing recommendations, and merchandising recommendations.
- Curriculum Development
Experience creating and executing a curriculum for training.
- Customer Direction
Experience working with customers through potential hurdles, as well as reaching out to them to see what may be improved with best practices.
Regular, on-time attendance, including overtime as necessary.
Accepts and effectively adapts to change. Recognizes change is necessary, inevitable, and an opportunity to learn new things.
- Follow Through
Good follow up skills and persistence to ensure customer receives desired product in a timely manner.
Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. Demonstrates this characteristic when it comes to generating new ideas or processes, capitalizing on new business opportunities, seeking out and taking on increasing responsibility or resolving problems as they occur. Uses sound judgment about when to take action and when to seek guidance or permission.
Gains trust by demonstrating ethics and integrity in actions, maintaining confidentiality, and exercising appropriate discretion and judgment.
- Interpersonal Skills
Strong interpersonal and relationship skills to effectively work with people at all levels in a multicultural environment, including both internal and external customers. Ability to identify the needs of others and handle and manage challenging people effectively.
Ability to build relationships with employees by listening to and considering the opinions of others in choosing a course of action, keeping an open mind, and gaining respect.
Ability to effectively manage multiple competing priorities. Handles multiple assignments and priorities yet still fulfills all commitments. Able to handle high volume and multiple projects simultaneously while maintaining quality and attention to detail. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
Able to organize and plan tasks out according to the demands of the day.
- Persuasion Skills
Effective persuasion skills and solid communication skills with strong, goal-driven orientation.
- Policy Knowledge
Understands and follows company policies and procedures.
- Positive attitude.
Maintains a positive attitude.
- Presentation Skills
Experience presenting in front of internal and external customers from a variety of levels within an organization. Ability to speak in front of large groups and explain new products and features, as well as engage audiences from a consulting perspective to understand their goals and requirements.
Demonstrated ability to prioritize work appropriately and use time efficiently.
Ability to problem solve and think outside the norm in some situations; in order to get the tasks at hand accomplished. Speaks clearly, calmly and persuasively in positive or negative situations.
Balances team and individual responsibilities and contributes to building a positive team spirit. Develops and maintains a strong working relationship with internal and external individuals and groups.
- Time Management
Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
- Typing Skills
Able to type at least 65 WPM to keep up with demand.
- Foster Relationships with Honest and Considerate Communications
Do not act or speak in dishonest ways. Do not embellish. Be authentic and honest. Be considerate of the impact of your communications. Be aware of adverse impact and aware of positive reinforcement. Take the time necessary to think before you speak, write a response email, or make a hasty decision.
- Deliver Excellence with Customer Service
Customers are external and internal to the business. Under promise and over deliver to delight our customers. Be timely in your responses to customers.
- Accept Responsibility and Authority
Take responsibility for your decisions and actions, even when you make mistakes or fail. This is often how we all learn. Be sure to learn from those situations and move forward, not backward. Be careful not to blame others; choose to work with those same people and seek out improvements, together. Ask for clarification and guidance if necessary; don't let these keep you from moving forward. Take calculated risks and make decisions; execute!
- Honor Triple Bottom Line: People, Planet, and Profit
Consider the impact of your actions and decisions on people, the Earth, and the company's bottom line. Do not be wasteful; reduce, reuse and recycle when possible. Honor the people you work with - both inside and outside the business. Be cost-conscious, always.
- Express Empathy and Humility toward Others
Be humble, not boastful, about your talents and successes at work. Be empathetic: learn to "put yourself in someone else's shoes" and experience another's suffering, if only briefly. Learn to employ empathy as a communication skill. Empathy can allow great communicators to sense the emotions and perspectives of an audience. This will allow you to further connect with those around you and build trust and understanding..
- Demonstrate Respect and Cooperation
Choose to communicate with others in a respectful manner, even if you are in a hurry, believe you are right, or feel you have a damaged relationship already. Choose respect and move forward toward improved relationships. Choose to cooperate, even when you disagree with a decision, task, or project direction.
- Bachelors Information Systems - Required
- Experience may count in place of required education level.
- A bachelor's degree in a related field may count in place of the field of study noted above.
- 3-5 years Education/Training - Training/Development Specialist
- 3-5 years Education/Training - Training/Technical Instruction
- 3-5 years Computers/Information Technology
- Education may count in place of required experience level.
- Software industry experience is preferred.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Physical Demands - General Activities
Lifting up to 10 pounds Occasional
Lifting 11 to 25 pounds Occasional
Lifting 26 to 50 pounds Occasional
- Physical Demands - Other Activities
Close vision Frequent
- Physical Demands - Additional Information
Travel - frequent (including international travel)
Driving - occasional
Standing and walking is frequent during trade shows and client visits. The standing and walking requirements for this position will fluctuate based on the activities of the day, with some days requiring "occasional" standing and walking and other days requiring "constant" standing and walking.
To Apply, Please Visit our Applicant Center here
Wild Republic is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us at firstname.lastname@example.org.
The preceding job description has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job and other duties and responsibilities may be assigned as determined necessary by management. This job listing is not intended to, and does not, construe either a contract of employment or an offer of such a contract. Offers of employment with Wild Republic are contingent upon successful completion of a pre-employment background check and drug/alcohol screening.