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Company: Wild Republic
Department: Inside Sales
Employment Type: Full-time, Exempt
Location: Twinsburg, Ohio
Shift: M-F, 8:30 AM to 5:00 PM
The Sales Manager-Inside Sales is responsible for achieving monthly sales budget by selling to existing customers in assigned channels/territories and growing customer base by cold-calling and sending catalogs and samples. The Sales Manager-Inside Sales is also responsible for managing customer accounts.
Essential Duties and Responsibilities:
Manages customer accounts by performing tasks such as order entry, back orders & credit memos. Manages sales accounts in a manner that ensures that customer needs are understood and met. Builds relationships with key decision makers while showing respect for each and every person in a customer organization. Expands sales within existing accounts and keeps track of account activities in order to respond to new developments and changes.
Maintains a clear understanding of consultative sales, exploratory information-gathering techniques, conducting gap analysis and client project consultations.
Sells Toys, Plush, Jewelry & related products to assigned channels (grocery, drug store, big box, and/or mass).
Sales Plan Contributions
Responsible for driving achievement of the overall sales plan. Achieves targeted objectives for revenue and profitability consistent with annual business plan.
Leads in planning and implementing sales to customers and fosters account relationships. Ensures overall customer satisfaction. Travels as needed to customers and showrooms to work with customers.
Ensures overall client satisfaction by maintaining active knowledge of customer needs and communicating those needs to the appropriate departments.
Identify New Business
Prospects and brings in new accounts.
Identifies and closes additional purchases of products by customers.
Product Development Insight
Provides input to product development for new product needs of customers.
Collaborates with product development, sales and marketing teams to develop sales promotions and exclusive products for particular territory/channel/customer.
Interacts with all departments to understand demand forecast drivers. Utilizes a collaborative and consensus approach to obtain and ensure that current and accurate information is used for demand forecasts.
Assist Other Departments
Assists other departments as needed and completes other duties as may be assigned to contribute to the efforts of the team.
Develops strong knowledge of current products and keeps knowledge up-to-date.
Skills and Abilities:
Account Management Skills
Timely account management, including phone calls and reorders, to maintain customer rapport.
Takes ownership of position and territory with demonstrated commitment to success.
Adapts to changes in the work environment. Changes approach or method to best fit the situation. Able to handle change, delays, and unexpected events. Shows initiative, good judgment and adaptability for quick and/or frequent changes within daily tasks to be executed.
Advanced computer skills, including excel, with the ability to effectively analyze data to make decisions.
Ability to provide effective consultation to customers in assigned channels/territories to drive sales. This includes product recommendations, retail pricing recommendations, and merchandising recommendations.
Consumer Goods Experience
Strong consumer goods experience.
Maintains working knowledge of accounts that receive special pricing, ticketing, or other special requests.
Strong ability to understand our market and our customers' needs.
Experience presenting in front of internal and external customers from a variety of levels within an organization. Ability to speak in front of large groups and explain new products and features, as well as engage audiences from a consulting perspective to understand their goals and requirements.
Thorough knowledge of our products and our capabilities for developing custom products. Uses product knowledge to optimize sales with each customer. Understands the product market and uses this knowledge to increase personal credibility and product sales.
Effective persuasion skills and solid communication skills with strong, goal-driven orientation.
Works well independently and with minimal supervision while demonstrating initiative.
Demonstrates strong selling and negotiation skills, including the ability to identify potential new customers and attract new business, identify customer needs, translate features to benefits, deliver effective demos, negotiate, and close sales.
Knowledge of current toy laws, safety testing and social audits.
Strong analytical abilities, including the ability to collect and research data, and effectively analyze data to make decisions, while also retaining the ability to be a creative thinker.
Attention to detail
High attention to detail and accuracy.
Regular, on-time attendance, including overtime as necessary.
Accepts and effectively adapts to change. Recognizes change is necessary, inevitable, and an opportunity to learn new things.
Good follow up skills and persistence to ensure customer receives desired product in a timely manner.
Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. Demonstrates this characteristic when it comes to generating new ideas or processes, capitalizing on new business opportunities, seeking out and taking on increasing responsibility or resolving
problems as they occur. Uses sound judgment about when to take action and when to seek guidance or permission.
Gains trust by demonstrating ethics and integrity in actions, maintaining confidentiality, and exercising appropriate discretion and judgment.
Ability to effectively negotiate prices and other needs to achieve company objectives.
Understands and follows company policies and procedures.
Maintains a positive attitude.
Demonstrated ability to prioritize work appropriately and use time efficiently.
Balances team and individual responsibilities and contributes to building a positive team spirit. Develops and maintains a strong working relationship with internal and external individuals and groups.
Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.Ability to effectively communicate with all levels of the organization.
Required Education / Experience / Specific Job-related Skills
Years of Experience:
1 to 2 years of selling experience, with experience in the toy industry preferred. Education may count in place of required experience level.
A degree in business or a related field or its equivalent. Experience may count in place of required education level.
No supervisory responsibilities.
This position requires frequent sitting, occasional standing and walking, and occasional lifting and carrying of up to 10 pounds. Occasional travel may be required to meet customer needs.
About the Company:
Everyday millions of children around the world are inspired to learn and play through Wild Republic. Founded in 1979 as the family-owned and operated K&M International, Inc., the Wild Republic brand has grown into an internationally-recognized company, distributing nature-inspired stuffed animals and toys throughout the world. Based in Twinsburg, Ohio, Wild Republic has operations globally in Asia, Europe, Africa and North America, with retail distribution in mass, grocery, drug and specialty retailers. And, with over four decades bringing innovative marketing and IT technology service solutions to the tourism channel, Wild Republic is the leading vendor partner with North America’s most prominent Zoos, Museums and Aquarium attractions.
This privately-owned company is committed to nature and conservation, producing the highest quality toys for children, and creating a world filled with compassion, responsibility and understanding. We are committed to serving our customers in a timely and productive manner, which requires that we all work together as a team. To achieve our goals, we are committed to building and maintaining an organization that aligns with our Core Values.
- Express Empathy and Humility toward Others
- Foster Relationships with Honest and Considerate Communications
- Honor Triple Bottom Line: People, Planet, and Profit
- Deliver Excellence with Customer Service
- Accept Responsibility and Authority
- Demonstrate Respect and Cooperation
Wild Republic is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us at firstname.lastname@example.org.
The preceding job description has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job and other duties and responsibilities may be assigned as determined necessary by management. This job listing is not intended to, and does not, construe either a contract of employment or an offer of such a contract. Offers of employment with Wild Republic are contingent upon successful completion of a pre-employment background check and drug/alcohol screening.