(A/K/A FREQUENTLY ASKED QUESTIONS (“FAQs”)
Q. Why is the firm conducting this recall?
A. We are conducting this recall to keep children safe and prevent injuries by removing the problem slap watches. We are asking all consumers to return the recalled slap watch for a full refund.
Q. How much is the refund? How long will it take till we receive it?
A. The refund is $7.99? It will take a few weeks for us to issue the check and mail it to you. We will need to receive the recalled slap watch first, before we can issue the check.
Q. Have there been any injuries?
A. No, we have not received any incidents or injuries. We are aware that the batteries may come loose from our competitors and want to be proactive and make sure we protect our customers.
Q. How can I tell if my slap watch is affected by the recall?
A. All Wild Republic slap watches sold from March 2018-April 2021 are affected. The face on the slap watch comes with an animal design or historical figures. On the back of the slap watch it states, “Made in China” and has the initials K & M on it.
Q. How can I take advantage of the recall?
A. Wild Republic is offering consumers a full refund for their slap watch. You can go to their website and fill out of the form or I can take your contact information. The email address is quality@wildrepublic.com or go to www.wildrepublic.com and complete the form.
Q. What is the problem with my slap watch?
A. The coin cell battery inside the slap watches can fall out, posing battery ingestion and choking hazards to young children.
Q. My slap watch appears to be operating okay. Can I continue to use it?
A. No. Even though the slap watch appears to be safe, we are asking all customers to immediately stop using the slap watch and participate in the recall by returning the slap watch to us for a refund.
Q. I no longer have the receipt for the slap watch. Can I still return it?
A. Yes. You can still return the slap watch without a receipt.
Q. Will I receive a refund for the slap watch?
A. Yes. You will receive a full refund for the purchase price of the slap watch, plus shipping postage after we receive the recalled slap watch.
Dear Customer:
For nearly 40 years, Wild Republic’s mission has been to create toys that foster curiosity about wildlife and educate children about the wonders of nature. As a company committed to nature and conservation, Wild Republic strives not only to produce better toys for children, but also to create a world that is filled with compassion, responsibility and understanding.
We recently learned that certain replaceable coin batteries can cause severe internal injuries when the batteries are ingested. The batteries also present a choking hazard to children.
Replaceable coin batteries are a component in certain Wild Republic slap watches. A list of affected slap watches is attached. We have not had a single incident involving our slap watch products. We are devoted to meeting the strictest safety requirements and have therefore made the decision to immediately discontinue the sale of our slap watch products and institute a global voluntary recall of our slap watches.
We apologize for any inconvenience this may cause you and we are committed to making this process as easy as possible by providing the following solutions:
Return and Replace.
Consumers: www.wildrepublic.com
Customers: www.b2b.wildrepublic.com
Again, we recognize that this is an inconvenience to you and offer our sincerest apology. As a company that is committed to the safety of our customers, we believe that a voluntary recall is the right thing to do.
Thank you again for your understanding in this matter and for your continued loyalty.
Sincerely,
Wild Republic Quality Team
If you would like updates on our Republic Rescue efforts, please leave us your name and email below:
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