Snake-1862
Dear Customer:
For nearly 40 years, Wild Republic’s mission has been to create toys that foster curiosity about wildlife and educate children about the wonders of nature. As a company committed to nature and conservation, Wild Republic strives not only to produce better toys for children, but also to create a world that is filled with compassion, responsibility and understanding.
We recently learned that certain replaceable coin batteries can cause severe internal injuries when the batteries are ingested. The batteries also present a choking hazard to children.
Replaceable coin batteries are a component in certain Wild Republic slap watches. A list of affected slap watches is attached. We have not had a single incident involving our slap watch products. We are devoted to meeting the strictest safety requirements and have therefore made the decision to immediately discontinue the sale of our slap watch products and institute a global voluntary recall of our slap watches.
We apologize for any inconvenience this may cause you and we are committed to making this process as easy as possible by providing the following solutions:
Return and Replace.
- We are committed to making this situation right for you. If you have any of the existing products listed on the attached, we have included a return form with this letter for your convenience. If you would like to have the item(s) picked up or discuss options such as replacement with an alternative item, credit or other solution we can assist you. Please call us at 1-800-800-9678, M-F 8AM-5PM EST or email us at quality@wildrepublic.com.
- For your convenience you can log your items for return on our website quality tabs on the following platforms to apply for the credit:
Consumers: www.wildrepublic.com
Customers: www.b2b.wildrepublic.com
Again, we recognize that this is an inconvenience to you and offer our sincerest apology. As a company that is committed to the safety of our customers, we believe that a voluntary recall is the right thing to do.
Thank you again for your understanding in this matter and for your continued loyalty.
Sincerely,
Wild Republic Quality Team
